Shipping Policy

Processing Time
Orders are packed and shipped within 3-5 business days of purchase.

Where We Ship From
Orders ship from Arizona, United States.

Domestic Shipping (United States)
We ship via USPS Ground Advantage or USPS Media Mail, whichever best fits your order.

• Flat rate: $6.75

• Free shipping on orders over $70 with code FREESHIP

Once your order leaves our hands, USPS estimates delivery in 3-5 business days for Ground Advantage, though transit times are set by USPS and can run longer during peak seasons, weather delays, or other carrier disruptions. We'll share your tracking number as soon as your order ships so you can follow its progress.

Shipping rates and free shipping thresholds may change from time to time as carrier costs change. The rate shown at checkout reflects your order.

Digital Products
Digital products are available to customers anywhere in the world and are delivered electronically at the time of purchase.

International Shipping (Physical Products)
We do not currently offer international shipping for physical products through our online store. If you're outside the United States and would like to place an order, visit our International Orders page for details on how we handle these requests.

Questions
Reach out to us at hello@familychotki.com with any shipping questions.

Return/Exchange Policy

At Family Chotki, every product is created and packed with care. Because we are a small business and produce items in limited batches, we do not accept returns or exchanges for reasons such as change of mind, ordering the wrong item, or general wear and tear.

Damaged or Defective Items
If your order arrives with a manufacturing defect or was damaged in shipping, please reach out to us within 7 days of delivery at hello@familychotki.com. Include your order number and a photo of the item so we can determine the cause of the damage.

If our review shows the damage was due to a defect or occurred in shipping, we will offer a replacement (exchange) or refund. Damage caused after delivery, such as from misuse or improper handling, is not eligible for a replacement or refund.

Thank you for understanding and for supporting our work. Your purchase directly helps us continue creating resources for Orthodox Christian families.